Support
Help Centre
Answers to common questions about accounts, licensing, webinars, and platform security.
Frequently Asked Questions
After signup, navigate to Account Settings and complete the verification flow. Professional and Institutional tiers require identity verification (KYC) and may take 1–2 business days.
Each license grants 12 months of access to the strategy parameters, entry/exit signals, and a backtested performance report. Performance is historical and is not indicative of future results.
Yes. Registered attendees receive access to the recording for 30 days after the live session date.
You need a compatible broker account and sufficient capital to meet the minimum position sizes. IFXTrades does not provide direct market access or act as a broker.
Visit Account Settings > Billing. Licenses run for their full term and are non-refundable. Subscription cancellations take effect at the end of the current billing period.
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We do not store payment card data — all billing is handled by our PCI-DSS compliant payment processor.
Still Need Help?
Our support team handles institutional enquiries within one business day. Please describe your issue clearly and include your account email.